5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of supplying the support that property managers want, but also often do not because of a lack of continuing quality management procedures.
Security guard companies are unlike any vendor that a property supervisor usually hires. If you hire a painter, then you can see whether or not they are doing their jobs by taking a look at the walls. But when you hire a security guard company, how often can you see whether the protector company is doing their job which includes running background checks and drug screenings, providing great training for your own guards, and effectively tracking and supervising your defenses. In most cases they likely are, but it’s important to employ a system of verification and quality management to make sure that issues associated with the deficiency of doing these jobs don’t begin to occur.
In this guide we will discuss five (5) simple steps to improving your security guard service and attaining everything you imagine as your perfect keyholding company london.
Display Your Guards Qualifications
In many nations, guards are mandated to have a specified level of training before they can begin working as security guards. If your state is among these states, make sure that your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the type of training that is being supplied by your security company and ask yourself does it look adequate.
Additionally, is your security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they are, they should be supplying you with verifications. If not, why?
Another excellent way to screen whether the protector is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and to explain your expectations. This first conversation can tell you a good deal about what to expect from this shield and it gives you an opportunity to request a different shield if you feel that it is necessary.
Assess Guard Training
Although most security guard companies have a very thorough orientation that introduces every shield to the company itself, in many cases the shield’s orientation to his delegated land is not quite as complete. We call the orientation for the delegated land”Website Specific Training”. Learn What your site specific training looks like:
• Can it occur at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security firm double lender?
Determine the response to each of the questions and be sure that they match what you feel is sufficient. You should even think about sitting in on your security guard business’s orientation and your site special training to get an understanding of what goes into preparing a shield to operate at your property.
Protect supervision is among the main factors of very good security guard support. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the protector to learn and better understand their duties. If the guards are not being supervised, they begin to feel that their job is not significant and they begin to see themselves as not as a region of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how does your security guard firm remotely oversee its defenses? Outside the normal security firm field supervisor spot checks, the 2 methods of distant supervision that prove most successful are: Officer Tour Tracking Systems
In case your guards are required to make rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are in your property. These monitoring systems allow the security guard company to monitor the log and time the action of the guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can create reports which empower the security guard firm to quickly get an understanding of whether the protector is making rounds. The property manager should also be given with an updated version of these reports.
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the security guard company provides a way of making sure that each guard is secure and alert. By having guards check-in frequently with the security guard company, at least every 30 minutes, guards feel that their security is important and that being awake and alert is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your security as you are not there. Through these inspections, be sure that you ask your security guards questions about their responsibilities and duties to make sure that they understand their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be sure that the consultant is not really a security guard company. If that’s the case, your audit is guaranteed to turn up issues with your existing security guard company.